Friday, January 25, 2019

Keep it coming

I hung up the phone, angrily. The customer service representative, the fourth one I spoke with on that day about that particular issue, did not and would not fix the mistake they themselves made. I was out of options. Well, I was out of the options that made sense and that I would be happy with. The only options left were inconvenient and troublesome for us. I called the next number. Another mistake made by another company. Again, their customer service was ill-equipped to fix their mistake. The last few days have been a parade of recurring issues served up by mediocre customer service. I was angry. I stayed angry. It kept coming.  

What was going on? How could I be experiencing the same issues with different businesses? Was it a joke? A cosmic prank? What did I have to do to break this cycle? I had had enough frustration and anger. I was not about to put up with poor excuses, rudeness and incompetence. Yet, that was my problem, the not putting up with. I resisted what was happening. My anger didn't break anyone but me. I was drained and the problem was still unresolved. Until I loosened up my resistance to what was happening, the same issues kept coming up. 

I was rigid and in that rigidity I lost my ability to flow, to see anything but the problem. The flow of grace that I'm used to never guarantees that things won't go wrong, it just helps me flow when they do. When I accept what is, my emotions stay in check, my imagination comes up with the most wonderful solutions, and I can deal. And then, the flow starts and keeps presenting me with more of what I prefer, what heals, what fixes, what works. 

Today is a good day to let go of our unyielding ideas of how things should be and how people should act. Let's be willing to    be open to other solutions, to the highest and best good in all situations. Let's allow a flow in a different direction than the one we insist on. Let's allow new ideas, attitudes and beliefs to present more favorable outcomes. Let's keep our minds and hearts receptive and responsive. Let's let grace in. It'll keep coming. 

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